Frequently asked questions

Four plans: 3 months (€29), 6 months (€49), 12 months for 2 devices (€89) and 12 months Unlimited (€110). See the plans page for details.

Nothing renews without notice. Our team contacts you before your plan ends.

Yes. Tell our team on WhatsApp or by email when your current plan comes up for renewal.

There is no online payment on this website. After your request, our team confirms the available payment options with you directly.

Smart TVs, Android TV and Google TV, Fire TV, Apple TV, phones, tablets and computers. Each device has its own setup guide.

The 3-month and 6-month plans include 1 device, the 12-month plan 2 devices, and the 12-month Unlimited plan unlimited devices, subject to our supported device policy.

A stable connection is what matters most. As a guide, plan for around 10 Mbps for HD and 25 Mbps for 4K, per screen.

Our team activates your player once your subscription is confirmed. Timing depends on support availability and your player.

Yes. You can request a free 24-hour trial on your own device before subscribing, with no payment details.

Message us on WhatsApp for the fastest answer, or send a request from the website and we reply by email or WhatsApp.

Message us on WhatsApp with your device, your player and what you see on screen. Most issues are solved by restarting the player or checking the connection, and our team guides you through the rest.

Only what your player displays, such as a MAC address, device key or portal link. We never ask for passwords or payment card details.

Only to answer your request, activate your service and provide support. The privacy policy explains it in full.